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COSTUME DELIVERY
order form

PLATINUM PACKAGE: £45.50

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  • ​Your CC representative will video call you for you to verify your costume remotely, they will liaise with the mas camp if there are any questions or concerns​

  • Your costume will be delivered within a pre-arranged 1 hour time slot (e.g. 10am - 11am, 2pm - 3pm, 9pm - 10pm)

  • TWO delivery attempts will be made

  • Price includes £1.50 booking fee

  • PACKAGES WILL NOT BE LEFT UNATTENDED

  • A NAMED REPRESENTATIVE OVER THE AGE OF 18 MUST BE AVAILALE TO ACCEPT THE DELIVERY

  • THEY WILL BE ASKED TO TAKE A PICTURE HOLDING THE ITEM AND PROVIDE ID​

You're All Set! A member of the team will be in touch if we have any further questions.

Terms and Conditions

How does this work?

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ONE PACKAGE PER COSTUME!​

       e.g. Monday Mas = 1 COSTUME

              Sunday J'ouvert / Jab / Dutty Mas = 1 COSTUME

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SHOULD YOU BOOK ONE PACKAGE AND REQUEST TWO COSTUMES TO BE DELIVERED YOU WILL BE EMAILED AND ASKED TO MAKE A FURTHER BOOKING.

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  • ​Each package starts at a flat fee with an additional 55p per mile if the chosen delivery address is more than 5 miles from the mas camp. Bookings outside of the M25 will incur an additional surcharge. Please enquire BEFORE BOOKING for further details as mistakes WILL NOT BE REFUNDED.​

  • Deliveries are dependent on Mas Band Schedule. (We can only deliver if the costume is ready)Carnival Concierge UK takes no responsibility for delayed costume delivery due to mas band production.

  • We will endeavour to get your costume to you within your pre-booked time frame.

  • Refunds will only be considered if CCUK are at fault for delay.

  • This service is offered between Monday, 17th August 2026 and Saturday, 29th August 2026.

  • Deliveries can be arranged for Carnival Sunday 30th August 2026 & Carnival Monday 31st August 2026

 

Please contact us BEFORE booking to discuss pricing. 

 

  • PACKAGES WILL NOT BE LEFT UNATTENDED!

  • A NAMED REPRESENTATIVE OVER THE AGE OF 18 MUST BE AVAILABLE TO ACCEPT THE DELIVERY

  • THEY WILL BE ASKED TO TAKE A PICTURE HOLDING THE ITEM AND PROVIDE ID

 

What happens if I miss my delivery?

 

  • Silver/ Gold Package - Your CC representative will make one attempt at delivery and then your items will be returned to the mas camp.

  • Platinum Package - Your CC representative will make two attempts at delivery and then your items will be returned to the mas camp.

  • Further delivery attempts can be booked at an extra cost. This will also depend on drivers' scheduling.

 

What if there is something wrong/missing from my package when I receive it?
 

  • We advise all masqueraders to choose a Gold/Platinum package so that you receive imagery of package items before delivery.

  • Should you be unhappy once your package has been delivered. Get in touch within 12hrs and the team will do our best to support you.

  • After 12hrs, you will need to book a new return.

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